FAQ

TERMS & CONDITIONS

CONSUMER TERMS & CONDITIONS FOR PRODUCT PURCHASES

Welcome to RAIO. By purchasing/and or using RAIO products and services, you agree to this Merchandise and Training Academy Agreement Terms and Conditions. If you have any questions at all please either call or email us immediately using the information provided on our Contact Us page. Please read the below information carefully.

1. Use of this Site/Copyright and Trademarks

The terms, conditions and notices contained herein are provided to you (“the Buyer/Consumer”) in conjunction with the use of the website, products, and services of RAIO, LLC. These terms and conditions are applicable to you upon you accessing the website and/or completing the registration or shopping process. RAIO makes no representations or warranties about the completeness or accuracy of this website. The RAIO website is for Buyer’s personal and noncommercial use. Buyer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the RAIO products or websites. The entire content included in this site, including but not limited to: text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is property of RAIO LLC. All trademarks, service marks, and trade names are exclusive property of RAIO LLC. All rights are reserved.

II. Indemnification and Limits of Liability

THIS PRODUCT IS FOR PROFESSIONAL -- USE ONLY BY LICENSED AND TRAINED PROFESSIONALS; The Merchandise is not intended, nor should it be used at any time, for self-application; RAIO reserves the right to refuse sales and service to anyone for any reason at any time; BUYER AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS RAIO AND ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, MANAGERS, SHAREHOLDERS, AGENTS, SUBSIDIARIES, AFFILIATES, INDEPENDENT CONTRACTORS, CONSULTANTS, SUBCONTRACTORS, SUPPLIERS AND LICENSORS; AGAINST ANY AND ALL CLAIMS, REQUESTS, ACCUSATIONS, ALLEGATIONS, ASSERTIONS, COMPLAINTS, PETITIONS, DEMANDS, SUITS, ACTIONS, PROCEEDINGS, GOVERNMENTAL INQUIRIES, INVESTIGATIONS, DAMAGES, LIABILITIES, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, AND EXPENSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEYS’ FEES, WHETHER INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE, OF ANY NATURE ARISING OUT OF OR RELATED TO THE -- USE OR MIS-- USE OF PRODUCTS OR SERVICES SOLD OR SUPPLIED BY RAIO INCLUDING, BUT NOT LIMITED TO, INTELLECTUAL PROPERTY OF RAIO THIS INDEMNITY IS INTENDED TO APPLY TO ANY THEORY OF RECOVERY INCLUDING, BUT NOT LIMITED TO, CLAIMS OF ACTUAL
OR ALLEGED NEGLIGENCE BY RAIO (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR CROSS, STRICT OR STATUTORY), PROVIDED THAT RAIO’S LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. State licensing requirements for the application of lash extensions vary from state to state, so it is incumbent upon you to research the requirements for your state and comply with any laws and requirements concerning the application of any brow lamination, lash lift, and lash extension products.

III. Media Usage

You consent to the recording of your likeness and statements and grant to RAIO LLC. or its assignees, licensees, and successors the right to copy, reproduce and use all or a portion of it to RAIO media outlets. This grant includes the right to use your physical likeness in any form, including, without limitation, a photograph, picture, artistic rendering, silhouette or other reproduction in any and all RAIO social media or online marketing. The rights granted herein includes the right to use your likeness and statements in RAIO media in any marketing material, publication, recording or other medium, and includes the right to edit, delete, and/or use any part of your likeness or statement in which you appear, and/or change the sequence of event. You permit the use of all or a portion of RAIO media otherwise collected by RAIO in all forms and media including advertising and related promotion throughout the world and in perpetuity. You grant the right to use your image and name in connection with all uses of RAIO media and waive the right to inspect or approve the use of RAIO media as incorporated by RAIO LLC.

V. Risk Acknowledgement

You recognize that the system of applying eyelash extensions, brow lamination, and lash lift can never be 100% safe and that accidental injury to the eye or the premature fall out of an individual’s natural eyelashes or brows may occur and that appropriate precautions must be taken to safeguard the well-being of your future clients. You agree to use these products in a safe manner and to take all measures of precaution. Also as a condition of your use of the Merchandise, you acknowledge and accept the inherent risks associated with applying eyelash extensions, brow lamination, and/or lash lift, and agree to comply with all state and local laws covering the application process. Additionally, as a condition of your acceptance of the Merchandise, you agree that you will not perform eyelash extensions, brow lamination, and/or lash lift on any person (including removing any eye- lash extensions already worn by any individual) without first having such person sign and date a Client In-Take/Consent Form whereby the client is made aware of the risks of the procedure, consents to the procedure and the use of before and after photographs of his/her eyes and/or brows.

V. Agreement between Consumers (Buyers) and RAIO, LLC

You (“the Buyer”) acknowledge that your use of this website and/or election to purchase products or services from RAIO LLC, constitutes your agreement to all of the terms, conditions, and notices contained herein. RAIO reserves the right to change the terms, conditions, and notices contained herein with or without notice.

VI. General Provisions Force Majeure

Notwithstanding any other provision of this Agreement to the contrary, in the event RAIO LLC is prevented from performing its obligations hereunder as a result of any contingency which is beyond its control (such as any act of God, war, riot, national emergency, terrorist act, general embargo, fire, casualty, equipment failure, flood, earthquake or other similar occurrence) Any such event, RAIO shall be excused from its inability to perform its obligations hereunder, but only to the extent and for the duration of the Force Majeure Event in question. RAIO will provide reasonably prompt notice of the occurrence of such Force Majeure Event.

Governing Law; Construction

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in the State of California in accordance with such procedures as may be acceptable to the parties.

 

Entire Agreement; Amendment; Waiver; Invalidity

This Agreement, together with any schedules and exhibits attached hereto and made a part hereof, constitutes the entire agreement between the parties as to the subject matter hereof and shall supersede all prior understandings, letters, agreements, contracts and other documents. This Agreement may not be amended except by an instrument in writing signed on behalf of all of the parties hereto. No failure or delay by either party to exercise, and no course of dealing with respect to, any right of any such party regarding an obligation of the other party to this Agreement, shall operate as a waiver thereof unless agreed to in writing by both parties. Any single or partial waiver by either party of any obligation of the other party under this Agreement shall constitute a waiver of such obligation only as specified in such waiver and shall not constitute a waiver of any other obligation. The invalidity or un-enforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provisions of this Agreement, all of which shall remain in full force and effect.

 

PRIVACY POLICY

As a customer of RAIO, you are accepting the practices described in this Privacy Policy.

What personal information about customers does RAIO LLC. gather? The information we learn from customers helps us personalize and continually improve your shopping experience at RAIO.IO. The types of information we gather are listed below.

Information you give us:

All information provided to us via the website or any other platform is collected and stored as data. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and improving communication with you.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, like many websites, we some- times use cookies and we obtain certain types of information when your web browser accesses our website.

E-mail Communications:

To help us make emails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive emails from us, other than order notifications and receipts, please adjust your email preferences by logging into your account.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does RAIO LLC. Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction or order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer by clicking the logout link.

Which Information Can I Access?

RAIO gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions:

If you choose to visit RAIO.IO visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our web- site, please send us a thorough description by clicking on the Contact Us and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Questions regarding our Terms and Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link in the footer menu.

This Policy was last updated on: 09/07/2020

 

SHIPPING & RETURNS

General Shipping Details

RAIO reserves the right to ship orders via UPS or the United States Postal Service (USPS) at any time, at its discretion. You will receive an email confirmation when your order has been shipped, with tracking numbers.

RAIO is not responsible for lost or stolen packages. If the incorrect shipping address is provided, the client is responsible for paying all extra shipping costs.

Shipping and Handling Rates and Times for the United States

If you are in the US and you order $20 or more in products you will receive FREE USPS Ground* shipping.

All other shipping charges will automatically be determined by our USPS Shipping Calculator.

*Hawaii, Alaska and International shipping are subject to increased charges.

48 HR GUARANTEED SHIPPING

All orders received between Monday and Thursday are processed and shipped within 48 hours. Orders placed after 1:00 PM EST on Fridays will be shipped within 48 hours of the following business day.

Choose your shipping option carefully to ensure the best service for your needs.

First Class Mail: 48hr lead time + 3-5 business days Priority Mail: 48hr lead time + 2-3 business days Priority Mail Express: 48hr lead time + 1-2 business days

Weekend and Holiday Shipping

All orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).

Returns and Exchanges

It is our mission at RAIO to ship products and provide services of only the highest quality. Due to issues of hygiene, RAIO cannot accept product returns after packaging has been opened. If an adhesive is not performing properly within the 14 day return window and it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.

Returns and exchanges of unopened, re-sellable products (Excluding adhesive) are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt. In the event that a return or exchange is desired, please contact RAIO within fourteen (14) days of product receipt at INFO@RAIO.COM

Subscription Ordering

Be aware that subscription ordering is available for most products. Please make sure you’re committed to select “subscription” order when you do so as we do not accept returns on subscriptions.